I’m having an issue with the event:

We appreciate your patience! We’re here to help, but we’re also a very small team and support can be overwhelming when tens of thousands are attending an online event.

Before opening a ticket, please review the Frequently Asked Questions. and our Knowledge Base.

If your answer is not there, please submit a support ticket at the bottom of this page.


How do I access the Expert Talks?


Click the button below to visit HealthMeans (where your purchase is located) to sign in (or request a password reset).

Access Your Purchase


When will I receive my order of Strange Pain?

Customers who have purchased a Silver or Gold Digital Package or Combo Package will be given 100% on demand access to the online version of the docuseries episodes the moment they purchase.

You will receive a confirmation email with login details to access your lifetime account.

Any Strange Pain Physical or Combo Packages will begin shipping at the end of March 2023. Once shipped, depending on your location, your package will usually take 3-10 business days. You will receive a confirmation email upon shipment that will include tracking information.

What is your return policy?

We’re so confident you’re going to be blown away with the docuseries, all the accompanying bonuses, and how much it’s going to completely transform your health, that we’re willing to give you 365 days to consume everything.

We’re going to give you one whole year to watch all the episodes, listen to the audios, read the transcripts, enjoy all the bonus videos… and THEN decide.

If at that point you don’t feel like your investment was worth it, contact us at [email protected], and we will give you 100% of your money back. No questions asked.

Our team is committed to getting this out to as many people as possible, even if that means putting our company at risk for refunds.

However, we are confident that you’re going to love every bit of Strange Pain and look forward to going on this journey together.

How long does shipping take?

Any Strange Pain Physical or Combo Packages will begin shipping at the end of March 2023.

Once shipped, all packages originate from Illinois, USA ‒ while most domestic orders will arrive at the customer address in 7-10 business days, customers in neighboring states will likely receive orders in 2-3 business days.

International orders are being shipped via UPS and will arrive at the customer address in 3-5 business days, but please allow 7-10 business days to reach Australia. Delivery to customers in some countries with less developed or rural infrastructures may take 16-28 days.

What are the purchase options available?

You have the option of purchasing a digital package (online access and downloads), a physical package (DVDs and printed material) or a combination of both.

Please visit https://strangepain.com/order for details on how to order and own the entire series!

How long will I be able to access my online account?

If you decide to select a silver or gold, digital or combo package, you will be granted lifetime online access. All episodes will be available to access Strange Pain from anywhere you have internet access.

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

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This support system is only intended to address technical and sales related issues and concerns for the event itself. We encourage you to reach out directly to the speaker who is most relevant to your health-related questions via their established communication channels. We are unable to answer any health-related questions through this system. Thank you.

Thank you for contacting the HealthMeans Community Support Center.

We've received your request and our support team is going to look at it and get back to you with a response as quickly as possible. We do our best to reply within 24 hours.

For immediate information concerning frequently asked questions please check out our Knowledge Base.

Thank you for your patience!

In health,
The HealthMeans Community Support Team

HealthMeans | 2465 US-1 S #1017, St. Augustine, FL 32086 | 904-580-4486 (sorry, we do not offer phone support) | strangepain@holistichealthupdate.com (please use the support options above for assistance)